FAQ

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AFTER SALES

1. How can I return my purchase to Soxick? 

Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services and please also provide us the following information:

•Original order number

•Reason for exchange

•Photographs clearly showing the problem with the item

•Requested replacement item's name, number and color

•Your shipping address and phone number

Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note with your order number or PayPal ID so that we are able to find the order details.

The return process has to be initiated within 7 days of the receipt of your items. We only accept products in their original condition.

2. Can I exchange or return an item? 

We will not be returned or exchanged except for quality issues and mis-shipment.

a.Quality Issues:

Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 7 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

b.Mis-Shipment:

We will exchange your product if the purchased product does not match your original order. For instance, it is not the color you have ordered (perceived color differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.

c.Attention:

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact.